Please notify us of your return, in writing to info.bybettinaliano@gmail.com 

All returns must be received to

302/127 Gardenvale Road, Gardenvale. VIC. 3185. Australia.

within 14 days to be eligible for an exchange or refund. Returns received after this period will not be accepted.

Once the item/s claimed have been received into our office, you will be notified of the outcome via email within 7 business days.

We can provide a, refund, exchange or Credit Note only where; 

• The goods are in their original packaging, and with all tags attached and still intact.

• The goods have not been worn, altered, damaged, washed or dry cleaned.

• The goods are received into our PO Box within 14 business days from date of despatch for online, or date of purchase for retail.

• In the case of retail, proof of purchase must be provided.

• For online, please email your request to info.bybettinaliano@gmail.com, informing us the reason for your return.

After careful review of your item, we will only provide a refund for items that are:

• Faulty (unless caused by you).

• Have been wrongly described.

• Are different to the goods that you ordered.

Please note: BY BETTINA LIANO reserve the right to repair or replace faulty items where applicable. Refunds will not be issued for change of mind.

If a refund is approved, it can take up to 14 days to receive your refund. Merchant and bank fees will be deducted from the total amount refunded to the customer, unless BY BETTINA LIANO is at fault. The said fees will never be deducted from the value of a Credit Note.

Return postage costs are at the customer’s expense, unless published otherwise. We will always refund the return postage cost if BY BETTINA LIANO is found at fault, as specified above

Please note that the available size chosen by you is at your own risk. So please refer to our size guide and choose your size carefully.  

CREDIT NOTES

It is important to note that Credit Notes do not expire.

Credit note will be issued via email, specifically to the details on the specified order number, and cannot be transferred.

Please note that only Credit Notes (not refunds) will be issued if the exchange garment is of lesser value at its current retail price.

 

REFUND AND RETURNS POLICY FOR SALE / DISCOUNTED ITEMS

Please consider Sale and/or discounted purchases carefully, as we can only offer Credit Notes and we do not offer refunds on these items unless the merchandise is faulty or wrongly described. 

Refunds will unconditionally apply to pre-ordered garments at all times, whether on sale or not. 

DISCOUNT CODES can only be used once per customer. Once this discount offer has been applied once, to a 'Sale' item then the exchange and refund terms that apply to sale items, as set out in the above paragraph, will apply, so please choose carefully.

If it is agreed by both parties, and an exchange can take place. any increase difference in price will be charged to the customer.

Please note that only Credit Notes- not refunds will be issued if the exchange garment is of lesser value at its current retail price 

All returns and requests must be arranged via email to : info.bybettinaliano@gmail.com

HOW TO RETURN/EXCHANGE YOUR ONLINE ORDER

Please contact us via: info.bybettinaliano@gmail.com to request an exchange or refund.  Please include a brief description of the reason for your request, in your email.

Return items to:
BY BETTINA LIANO 
302/127 Gardenvale Road,
Gardenvale. VIC. 3185
Australia

We are always here to help. For any further enquires please contact us.

 

GIFT VOUCHERS

Gift vouchers can be redeemed upon request in writing to: info.bybettinaliano@gmail.com

A Gift Voucher will never expire, however, strictly no cash refund can be issued.

A Credit Note will be issued for any unredeemed balance.

Gift vouchers can also be redeemed when physically presented at a BY BETTINA LIANO boutique store.

A Gift Voucher can only be applied when the order number and name is quoted, and providing the voucher has not already been redeemed prior, according to our records

 

ONLINE DISCOUNT CODES

These type of online discount offers will expire in 30 days from date of issue.

They cannot be exchanged for a Credit Note.

 

REFUND AND EXCHANGE FOR PRE - ORDERS

A pre-order will be based on an the available size chosen by you, and at your own risk. So please refer to our size guide and choose your size carefully.

We offer an unconditional, exchange or refund. on all pre-orders.

A pre-order can only placed by contacting us direct via email.

Once Paid in full, your order will take a maximum of up to 4 weeks to despatch to you.